Return / Exchange Policy
At TEEMAKERSLANE, customer satisfaction is important to us. Please review the following policy regarding order modifications, cancellations, returns, exchanges, replacements, and refunds.
Order Modification or Cancellation
We accept requests to modify or cancel an order within 10 hours after the order has been placed.
To request a change or cancellation, please contact us at [email protected] and provide your order number, email address, and the details you would like to change.
We normally review requests within 1-3 hours during business hours. After the 10-hour period, your order may have entered production, and we may no longer be able to modify or cancel it.
Returns and Refunds
We offer a 30-day return and refund policy. The 30-day period begins on the date your order is delivered.
You may request a replacement or refund if the product arrives damaged, has a printing or manufacturing defect, is materially different from its description, is incorrect, or if an item is missing from your order.
To submit a claim, email [email protected] with your order number, a description of the problem, and clear photographs showing the product and its packaging.
Please do not return an item without contacting us first. Our support team will provide instructions after reviewing your request.
Replacement for Damaged or Incorrect Products
If we confirm that an item was damaged during shipping, incorrectly printed, defective, or different from what you ordered, we will offer a replacement produced and shipped at no additional cost or a refund for the eligible item.
Approved claims are normally reviewed within 1-2 business days. Replacement orders may require 5-10 business days for production and processing before shipment.
Refund Processing
Approved refunds will be issued to the original payment method. Shipping fees are non-refundable unless the return results from an error made by TEEMAKERSLANE. Only the eligible product price will be refunded.
After a refund is issued, it may take 5-10 business days to appear on your account statement, depending on your bank or payment provider. If more than 10 business days have passed since your refund was approved and you have not received the funds, please contact us.
What If I Ordered the Wrong Size?
Please review our Size Guide carefully before placing your order.
If you ordered the wrong size or the apparel does not fit, you may request a one-time size exchange within 30 days of delivery.
| Exchange Shipment | Shipping Charge |
|---|---|
| First replacement item | USD 5.99 |
| Each additional replacement item | USD 4.00 |
Only one size exchange is permitted for each eligible item. If the replacement item still does not fit, we cannot provide an additional exchange. Unless otherwise instructed by our support team, you do not need to return the original item.
Items Not Eligible for Return or Refund
- The request is submitted more than 30 days after delivery.
- The product has been worn, washed, altered, or intentionally damaged.
- The customer provided an incorrect shipping address.
- The customer selected the wrong product, design, color, or style, except where an eligible exchange is approved.
- The submitted photographs or information are insufficient to verify the issue.
- Delivery was unsuccessful because the customer refused the package or failed to collect it.
Contact Us
For assistance with an order modification, cancellation, replacement, exchange, or refund, contact [email protected]. Please include your order number so our team can assist you more quickly.